
To resolve this issue, follow the below article:
https://customer.real.com/hc/en-us/articles/204040433
Note: As RealNetworks makes new products available to customers, it's not possible for us to continue supporting older products. We are no longer making any updates to RealPlayer Cloud, RealPlayer 16, or prior versions, so some features (such as Download This Video) may not work on these versions.
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