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Can't download using the RealCloudDownloadertool exe

I run the exe and browse to my location where I want to download my videos to but it states I have 0 files to download. 

When I try to view my videos on the web, it shows I have 21 videos but I cannot view them and it gives a warning "We are still processing your video. Please check back shortly."

Something is definitely not working.

Thanks,

Jeff

Jeff Holub

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I can see that you've got a Free account also see that your Cloud storage space is empty.

Please note that the bulk download tool is intended to download only the files uploaded to your Cloud. For more information, click here: https://customer.real.com/hc/en-us/articles/115001641267

You can check your Cloud content -- here's how:
1) Go to https://realtimes.real.com/account#login.
2) Sign in with your credentials (i.e. Your email address and your password).
3) Select the ''Photos & Videos'' section and make sure that there are no files uploaded to your Cloud.

If you have additional questions, please let us know.

Arvin 0 票
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