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Incorrect Plan on My Account

My account shows as a RealPlayer Free user when I paid to upgrade to RealPlayer Plus on 09/08/2010
 
My order number was 309958376 and I paid £24.99
Please check this and advise
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The account will display information pertained to your Cloud storage. When you subscribe for RealTimes membership then your account will display the information about your subscription. If you purchase RealPlayer Plus, it will show as free.

Meanwhile, customers who purchased RealPlayer 16 Plus continued to enjoy their Plus features at no extra charge when we released RealPlayer Cloud, in RealPlayer 18/RealTimes these features are available only with the purchase of RealPlayer Plus or a subscription to RealTimes Premium or Unlimited.  You can RealPlayer Cloud/RealPlayer 16 from the below article:

https://customer.real.com/hc/en-us/articles/204040003

Note: As RealNetworks makes new products available to customers, it's not possible for us to continue supporting older products. We are no longer making any updates to RealPlayer Cloud, RealPlayer 16, or prior versions, so some features (such as Download This Video) may not work on these versions.

Arvin 0 票
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