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File >> Details has not worked for at least 3 years

It used to be possible to edit the displayed details of a video by clicking the details that appear above the Clip Position bar, or by File >> Details, or by Ctrl I. These are all ignored. This is not a new problem.

Sam Brasel

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First select a video then go to File > Details or right-click over the video and go to Details. Here you will be only able to edit the video caption. 

Virgilio 0 票
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Virgilio, I'm glad this works for you but here are my results for .rm and .avi videos:

1. Ctrl I: Nothing happens

2. Click Details button: Nothing happens

3. File > Details: It's not grayed out, but nothing happens

4. Click on detail display above Clip Position bar: Nothing happens

5. "right-click over the video and go to Details": Details is not an option in the resulting menu

Sam Brasel 0 票
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To resolve your issue, please re-install the program as described below:

 

https://customer.real.com/hc/en-us/articles/204040013-Uninstall-and-reinstall-RealPlayer-on-Windows

 

After re-installing RealPlayer and you continue to experience the same issue, please provide the following:

1- Righ-click over a video in the Library, take a screen shot of the menu showing the options that appear after the right-click and send it to me.

Here is how to send a screen shot: https://customer.real.com/hc/en-us/articles/204039473-Sending-a-screen-shot-to-Technical-Support-Windows-

 

Virgilio 0 票
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Please right-click over the video in Library section and not on Now Playing.  

Virgilio 0 票
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I see. The reason that #1-#4 below have not worked is that a change was made some years ago that the video had to be in the library in order for the Details window to appear. When that is the case, any of #1-#5 below will bring up the Details window, and any change to the Caption will also be written to the file if for example it is a .RM file.

Would it be possible to restore the circa-2014 behavior where the Details of a playing video that is not in the library and was played either by opening the video in Windows Explorer or by using the recently-played list in RealPlayer can be viewed and edited? There's a lot of handy information there for people who run RealPlayer without modifying the library.

Sam Brasel 0 票
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At this point this is by design in the latest version. However, I will pass along your feedback to the appropriate department.

Virgilio 0 票