File >> Details has not worked for at least 3 years
It used to be possible to edit the displayed details of a video by clicking the details that appear above the Clip Position bar, or by File >> Details, or by Ctrl I. These are all ignored. This is not a new problem.
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First select a video then go to File > Details or right-click over the video and go to Details. Here you will be only able to edit the video caption.
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Virgilio, I'm glad this works for you but here are my results for .rm and .avi videos:
1. Ctrl I: Nothing happens
2. Click Details button: Nothing happens
3. File > Details: It's not grayed out, but nothing happens
4. Click on detail display above Clip Position bar: Nothing happens
5. "right-click over the video and go to Details": Details is not an option in the resulting menu
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What is the version of RealPlayer that is installed on your PC? To find out your version please follow the instructions from the link below:
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18.1.9.106
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To resolve your issue, please re-install the program as described below:
https://customer.real.com/hc/en-us/articles/204040013-Uninstall-and-reinstall-RealPlayer-on-Windows
After re-installing RealPlayer and you continue to experience the same issue, please provide the following:
1- Righ-click over a video in the Library, take a screen shot of the menu showing the options that appear after the right-click and send it to me.
Here is how to send a screen shot: https://customer.real.com/hc/en-us/articles/204039473-Sending-a-screen-shot-to-Technical-Support-Windows-
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Please right-click over the video in Library section and not on Now Playing.
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I see. The reason that #1-#4 below have not worked is that a change was made some years ago that the video had to be in the library in order for the Details window to appear. When that is the case, any of #1-#5 below will bring up the Details window, and any change to the Caption will also be written to the file if for example it is a .RM file.
Would it be possible to restore the circa-2014 behavior where the Details of a playing video that is not in the library and was played either by opening the video in Windows Explorer or by using the recently-played list in RealPlayer can be viewed and edited? There's a lot of handy information there for people who run RealPlayer without modifying the library.
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At this point this is by design in the latest version. However, I will pass along your feedback to the appropriate department.
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