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why am I considered a free user

I do not remember how long ago it has been but several years ago I purchased Real player, actually a couple of times. Now I am considered a free user, because I have not paid again for your latest greatest version. I want the version I paid for, and not the version I have. I believe it was 10 the last time I paid. If this is impossible, then Real Player should be forth coming and tell potential customers, that even though they buy this, it doesn't mean Real Player will support it. Basically force you, or trick you into upgrading until the version we had no longer exists.

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Although customers who purchased RealPlayer 16 Plus continued to enjoy their Plus features at no extra charge when we released RealPlayer Cloud, in RealPlayer 18/RealTimes these features are available only with the purchase of RealPlayer Plus or a subscription to RealTimes Premium or Unlimited.  You can RealPlayer Cloud/RealPlayer 16 from the below article:

https://customer.real.com/hc/en-us/articles/204040003

Note: As RealNetworks makes new products available to customers, it's not possible for us to continue supporting older products. We are no longer making any updates to RealPlayer Cloud, RealPlayer 16, or prior versions, so some features (such as Download This Video) may not work on these versions.

Arvin 0 票
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