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Realdownloader Crashes frequently

 I am trying to download some videos from various web sites.  Every 3 or 4 times I try to go to the pull-down I get a message that RealDownloader has stopped -- the separate window with the download queue and active download does not exit, download continues.  I have to go to the notification tray and select "Restart RealDownloader - then it works for a few files and exits again."

 

I am running Chrome Version 62.0.3202.9 (Official Build) dev (64-bit), Windows 10 Build 16281.  It worked fine until I updated to the current version of RealPlayer/RealDownloader from an older version.

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I obviously already had a download location set - it downloads OK, it just crashes the component that works in Chrome to find and initiate the downloads.

I uninstalled, rebooted, installed...  No change, still dies after I select almost every video.

null null 0 票
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Hello,

1 - Please uninstall and reinstall RealPlayer by following the steps below:

2 - If the issue persists, please provide the following information:

  • What Operating System is installed on your computer (Windows XP, Vista, 7, 8, 8.1, 10)?
  • What version of RealPlayer is installed on your PC? (Here's how to check the version: https://customer.real.com/hc/en-us/articles/204039513)   
  • What steps do you follow and what difficulties do you encounter (or when does the program crash)?
  • Do you receive any error messages? What is the exact message that appears on your desktop?
  • Please send us screen shots showing the steps you follow and the results. To learn how to take a screen shot, please follow the steps from the article below: https://customer.real.com/hc/en-us/articles/204039473
The more specific you are, the better I will be able to assist you.
Maria 0 票
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Wow!  You really don't read the postings in this forum at all, do you?  I already responded that I had uninstalled and reinstalled RealPlayer, and I gave you all the versions (now out of date) in the original posting.  

 

Chrome is now: Version 63.0.3213.3 (Official Build) dev (64-bit)

Windows is now V1709, Build 16288.1

RealPlayer is: V18.1.9.106

 

I have been reading these forums, and I agree with what I woould say is the general consensus - this program keeps getting slower and harder to use, and all you do is push your paid version, which I had before.  Since the free version sucks so bad, why do you expect me to spend money with you?

null null 0 票
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Hello,

Try to download videos this way: https://customer.real.com/hc/en-us/articles/204040643

If the program still doesn't work as expected after the over-installation, please follow these steps:

1 - First, go to: http://support.microsoft.com/mats/Program_Install_and_Uninstall and install and run the troubleshooter, and remove all Real and RealDownloader entries from the list. 

2 - Then, install RealPlayer in Safe mode by following these instructions: https://customer.real.com/hc/en-gb/articles/231760587 

Note: For more information on how to boot up your PC in Safe Mode, see: https://www.windowscentral.com/how-boot-safe-mode-windows-10; additionally, make sure to select the ''Network'' option under the ''Safe boot'' option (for reference, see the attached screen shot).

 

 

Maria 0 票
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