As RealNetworks makes new products available to customers, it is not possible to continue supporting legacy and historic products. To learn more, visit the article:
No email or community support is available for these products. Product development has stopped, and no updates or security patches will be released for these product versions.
Many features (such as Download This Video) may not work on these versions. This issues will be resolved by upgrading to RealTimes (Windows 7 or higher). You can install RealTimes from www.real.com.