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loosing all my pictures after Feb. 28, 2017

 cannot download to a file

ron goldman

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I’m sorry to hear you’re having trouble using the bulk download tool.  I have escalated your issue to our product team, and they are working to resolve the issue. As soon as we have a resolution, we will contact you by email.

You can also download files one at a time by going to https://realtimes.real.com. Just log in to your account, go to Photos & Videos, right-click on a file, and select “Download Original.” In the meantime, we’ve extended your deadline for downloading content to March 7.

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