Can you please open Internet Explorer on your PC and delete temporary files and cookies? Here are the instructions:
- Click the Tools menu, then choose Internet Options.
- In the General tab, click the Delete button.
- Check Temporary Internet Files and Cookies.
- Uncheck Preserve favorite website data.
- Click Delete.
- After completing these steps, restart your computer and then try signing in to the downloader tool again.
Alternatively, you can login in to https://realtimes.real.com/account and then download the videos to your computer.