DVD Burning

Suni's Beauty Salon

• 2017年09月17日 18:44

I just did an update to Real Player and now dvd burning stops during  recoding of files. I have closed and re opened the player several times. I have uninstalled and installed Real Player( files/playlists remained) no change. At times it stops at the first 2-5 seconds of recoding, this last time it recoded 11 songs and stopped at 99% of number 12.

Version is 18.1.9.106 

What's the fix for this?

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  Virgilio

  • 2017年09月19日 14:08

  A) To resolve the issue, please re-install RealPlayer as described below:
  
  https://customer.real.com/hc/en-us/articles/204040013-Uninstall-and-reinstall-RealPlayer-on-Windows
  
  B) After re-installing the program, make sure the file you want to burn can be played with RealPlayer. Try to burn only the playable file and let me know the outcome.
  
  C) If the file is not recognized, please follow the steps from the link below:
  
  https://customer.real.com/hc/en-us/articles/204041493
  
  D) Or convert the file to a different format and try to burn it. Here is how to do it:
  
  https://customer.real.com/hc/en-us/articles/204042083

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  Suni's Beauty Salon

  • 2017年09月19日 20:20

  Before I uninstall the player and all the files, I want to mention that I have burned this particular playlist before. I did add a couple of new songs to it, but this problem seems to have started after I did the latest update you guys put out. All of the clips are playing normally. Is there any other way of solving this without deleting all the playlists I have now in Real Player?

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  Virgilio

  • 2017年09月20日 12:16

  Check the format of the new added files and compare to the previous burned files. If the format is different, then convert the new files to the format of the previous files. Now burn all the files that has the same format.

   

  Here is how to convert: https://customer.real.com/hc/en-us/articles/204042083-Convert-video-files-to-play-on-other-devices-

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