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Realplayer Premium problem

I purchased premium on 3/20/2012

I have a new computer.

I think I made a mistake signing in through facebook, now my old log in information doesn't work and premium is not activated anymore.  Maybe because my old sign in was the same email as my facebook email?

I have a 9 digit number, I'm guessing was the activation code or something but cant find where to enter it.

Sara Mendoza

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i purchase realplayer and i won't my money back i do now like the program its kieep freeze can i get back my money i used my credit card my name is arlene sims

arlene sims 0 票
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Sara Mendoza,

As RealNetworks makes new products available to customers, it is not possible to continue supporting legacy and historic products. Many problems you might have using these older products can be resolved by upgrading to a current version, as long as your computer meets the current version's system requirements.

Aravind Ramachandran 0 票
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Arvin, I have a brand new computer.  I had premium on my old computer.  I downloaded the latest version from the website onto my new computer.  Now when I log in to my account it says I dont have the premium anymore.  But I did purchase it. 

Sara Mendoza 0 票
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Sara Mendoza,

As mentioned earlier, as RealNetworks makes new products available to customers, it is not possible to continue supporting legacy and historic products. 

In order to access the plus/premium features either you need to purchase the RealPlayer Plus as a one time standalone product or signup for RealTimes membership( Premium or Unlimited Plan).

To know more on features and pricing, please visit   http://www.real.com/realplayer_pricing 

Viswanathan S 0 票
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