Moved

Diane Imfeld

• 2017年09月29日 00:26

I moved and therefore my email provider changed, but I didn't change it in Real Player account.

I also purchased Premium and it does not show up when I log in.

I am able to log in under old email address, but when I attempt to add my new email, I am unable to do so because I must verify my old email address...I cannot get email from that address.

Old email: ******@sympatico.ca   new address: ********@hotmail.com

Assistance required please. with changing email address and Premium purchased in late 2016 or early 2017.

 

Thank you

0

• 正式なコメント

  

  Maria

  • 2017年09月29日 16:25

  Hello,

  I have updated the email address on your Plus account (I set your new hotmail.com email as primary).
  
  There's one more step: You should receive a separate email from us with a link to verify your new email address. Please click the link to complete this update process.

  NOTE: To access your paid account, sign out and sign back in using the respective credentials (i.e. your hotmail.com email and your password). Here's how: https://customer.real.com/hc/en-us/articles/204040653

サインインしてコメントを残してください。