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Installation Freezes and Cannot Install It

I found that with a new update today that I had to reinstall the player.  But it froze at 50% when it was finishing the installation.  It got to the point that it will just not install and now I cannot get the player to work anymore.  What do I need to do?

Marshall Grau

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It is not working at all.  It still remains at 50% and that information has not helped at all.  Plus, I cannot uninstall the previous version at all.

Marshall Grau 0 票
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In this case, to resolve this issue, please follow the below solutions:

Solution 1: Deleting temporary Windows files and folders:

https://customer.real.com/hc/en-us/articles/204039363

Solution 2: Uninstall RealPlayer if the RealPlayer was installed already by following the article:

https://customer.real.com/hc/en-us/articles/204040013/#uninstall

Solution 3: Run Microsoft's Fixit program:

Go to http://support.microsoft.com/mats/Program_Install_and_Uninstall and run the Fixit program. This tool is often helpful in cleaning up previous installations and fixing installer issues. Remove entries related to RealPlayer and RealDownloader.

Solution 4: To download and install a new copy of the application, visit http://www.real.com/, click the Download RealPlayer for Free button, and follow the prompts to install the current version.

If the issue persists, please provide the following information:

• What is the operating system of your computer (Windows XP, Vista, 7, 8, 8.1, 10)?
• Do you have any security software installed (Norton, McAfee, AVG, etc.)?

The more specific you are, the better I will be able to assist you.

Viswanathan S -1 票
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It is still not opening up at all and it did complete it.  RealPlayer is not opening and RealDownloader is also not appearing.

I run Windows 10 and Windows Defender.

Marshall Grau 0 票
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To install RealPlayer, please follow the instruction from the link below (this is exactly what I did on the session we had). If you follow the instruction properly you will definitely be able to install RealPlayer:

https://customer.real.com/hc/en-us/articles/231760587

2- After you put the computer back to the normal mode, please sign in to RealPlayer. To do so, https://customer.real.com/hc/en-us/articles/204040653

I hope this information helps.

Viswanathan S -1 票
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It does not work on safe mode.  It prevents Microsoft Edge from working at all which I need, and there are no other ways to do it.  Plus, my MS account is the only one and I cannot switch accounts since it is the administrator.

Marshall Grau 0 票
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In this case, I would suggest that you install the RealPlayer using a different User Profile in your computer.

Let me the know the progress.

 

 

Viswanathan S 0 票
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Windows profile needs to be created. To do so, follow the below steps:

1. Click the Windows Start button in the lower left corner of the screen.
2. Select Control Panel.
3. Choose User Accounts.
4. Under Pick a task... click Create a new account.
5. Set the user to Administrator.
6. Log into the new account and install RealTimes.

Arvin 0 票
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I've sent a message to the email address associated with your account. Please respond and we'll go from there.

Arvin 0 票