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i wan a refund

i would like a full refund of my money.  I have had enough of what is supposed to be Real Player.  This software needs a lot of improvements.  I am sick to the back teeth of thing not working on this software.  I have downloaded several vidoes and it will not convert to audio.  I just want to get on with what I am supposed to be doing instead of wasting so much time.  so many hours I have wasted downloading only to have the converter not converting the vidoes.  please refund me my money so I can move on to a more suitable up to date software that can handle the thing that I need to do.  I am a dj and I need these tunes for Saturday, I have been trying from two weeks ago and to no avail.

I WANT MY MONEY BACK UGENTLY.

Catherine Fraser

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THESE PEOPLE ARE THEIVES! Don't hold your breath. They took my money and I spent years uploading over 1 TB of videos. I trusted them and they have deleted my videos and there is no way to replace that. This company is going to held responsible with a class action lawsuit as there are laws in this country that even Real.com has to obey.

Stephen Wolper 1 票
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thank you so very much for your reply.  I am so grateful for you help and information.  It is so simple and easy to use, thank your for the code also.  I hope that I can contact you for your expertise in the software field.  I am so so grateful for your help.  thank you and god bless.  can you explain the difference between the 720p and 1080. 

Catherine Fraser 0 票
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after several hours of trying still unable to burn a video on a blank disc. I would like a refund..your support is the worst..if no response today I will call Visa and stop charge

Theresa Casa 0 票
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Theresa,

We see that you have not been charged yet. We've cancelled your purchase so you shouldn't be charged for your RealPlayer Plus purchased today.

Real CS 0 票