TRimmer not working for wav

Ronnie Lynch

• 2017年06月20日 16:19

Hey can you tell me why my wav files will not work on the trimmer. They play on real player but not on the trimmer. Was working fine until I did the latest update that seems to be when it started. I even convert to mp3 and mp4 and still won't work but all my other downloaded videos work on the trimmer?

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• 正式なコメント

  

  Milena

  • 2017年06月21日 10:41

  We are aware of the inability to trim audio files after the latest RealPlayer update and our technical department is working on a solution.

  We apologize for the inconvenience and appreciate your patience.
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  null null

  • 2017年06月21日 14:03

  Can you provide an approximate timeline as to when the trimmer issue will be resolved...feel like I'm not receiving what i'm paying for.

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  Milena

  • 2017年06月21日 15:22

  Currently, we don't have any official information as to when a fix is expected.

  As soon as we have an update on the status of this issue, we'll email you to let you know.

  We're sorry for the inconvenience and want you to know that we appreciate your business.

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