Get message to say cannot read CD tracks, but close and reload solves

David Andrew

• 2017年06月27日 03:20

I am building a large library of tracks from CDs.

When doing this, usually after 3 or 4 CDs have been processed, get message to say tracks cannot be read.

However, in all cases, if I close Real Player then reload with CD still in cd player, it is read as normal.

This always happens, first time.

Question: why do I need to do this reload?

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• 正式なコメント

  

  Milena

  • 2017年06月27日 09:36

  This is quite a strange problem - could you please send us a screen shot of the error message you get, so we can investigate it further? Here's how:

  Sending a screen shot to Technical Support (Windows)
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  David Andrew

  • 2017年06月27日 12:32

  Have got screenshots but no email address to send them to. Don't seem to be able to attach here.

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  Milena

  • 2017年06月28日 10:22

  You can insert the screen shots here - see below.

   

  

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  David Andrew

  • 2017年06月28日 11:20

  Here be photos
  
  As context, am reading a CD I made from an old LP. Hence no Gracenote metadata.

  The first image, showing the default labelled tracks is after I had closed and reloaded Real Player. The other 2 the first adn second try to 'Organize' before closing.

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  Milena

  • 2017年06月29日 09:30

  Thank you for the screen shots.

  The first message is may appear for CD's that are not commercially produced but are rather user-created. RealPlayer compares the content of the CD to that of a large online database and if it cannot find a match, it will throw that message. If the CD this message appears with was made from an old LP like you said, I don't think there's anything that can be done to avoid the message.

  The second and third messages may indicate an issue with the CD/DVD drive used for reading the CD's. It seems like RealPlayer can't always access the drive you've inserted the CD in. This could happen if you have more than one CD/DVD drive on the computer and RealPlayer is getting confused over which drive is being used. The following article could help with this issue: https://customer.real.com/hc/en-us/articles/204040863

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  David Andrew

  • 2017年07月03日 14:57

  In reply to yours about my screenshots.

  This laptop has only one CD/DVD drive and is less than 1 year old.

  To remind: if I restart Real Player with the CD in the drive, the CD is read as normal. This happens everytime I need to reload because of error message.

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  Virgilio

  • 2017年07月04日 12:33

  We are aware of this issue. Our technical department is working on a solution, however they do not have a fix right now.
  
  Once the issue is resolved, we will send you an email with instructions to follow.
  
  We are sorry for the inconvenience. 

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