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Getting Error code-2147467259

I keep getting this error when trying to download videos:

Severity: 3

Error code:  -2147467259

User code:0

Could not create actor-guide not found

http://ns.real.com/gemini.v.1:RecordingMgrWinActor

I cannot close the error message window unless I exit out of Real player itself. then I close the error message window which closes but come back in a few minutes. The real downloader icon stays on my task bar and is not functional.

I have clean uninstalled, deleted cookies, deleted temp files  and have made sure that I have enabled cookies in Real Player and signed in again. I get the same issue. HELP!!

fran durden

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Hello,
Our technical department is currently investigating the problem you describe and they need some additional information to continue their research. Therefore, kindly answer the questions below.

1. Send us some URLs (links) of the videos that cause the error message
2. What Windows version are you using? (Windows 7, 8, 8.1. or 10?)
3. What browser version are you using when downloading? Here's how to tell: Find browser version
4. Go to the following location on your PC and let us know if the you can find the files listed below: C:\Program Files (x86)\Real\RealDownloader

- cpprest140_2_8.dll;
- downloader2.exe;
- recordingmanager.exe.

We apologize for the inconvenience caused and appreciate your cooperation

Maria
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4件のコメント

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I downloaded Real Player on my new laptop, and I have been getting also the same error message with no way to get rid of it or to download videos. Please help!

Roger

Nibah Kanbar 0 票
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Our technical department is still working on this issue. Once the problem is resolved, we will send you an email with the instruction to follow.

Virgilio 0 票
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