Please note that the only supported version of RealPlayer is the latest one (i.e. RealPlayer 18). We do not guarantee reliability of previous versions.
Please uninstall the currently installed version of RealPlayer and install the latest one. Here's how:
1 - First, you need to uninstall the program by following the instructions from this article: https://customer.real.com/hc/en-us/articles/204040013
2 - After uninstalling RealPlayer from the Control Panel, please delete the application folders. Here's how: https://customer.real.com/hc/en-us/articles/220342848
3 - Reboot your computer and reinstall RealPlayer. You can install the current version by going to: http://www.real.com/
If the Download This Video option still does not appear, please follow the instructions from the article below and also click on the hyperlinks at the bottom of the article to see all the instructions (depending on the web browser used): https://customer.real.com/hc/en-us/articles/204040433