Thank you for taking the time to share your comments with us. I have forwarded your feedback to the appropriate team. Your insights and opinions will help us in our ongoing efforts to enhance our products and services.
Please note that each version (RealPlayer 18, RealPlayer 16, RealPlayer 15, etc.) is considered a separate product -- so if you've purchased previous version, you received updates and support of that version for no additional fees or hidden charges. However, we are no longer updating or supporting previous versions. They are no longer available for download.
New versions are new products and like most software companies, we charge for major upgrades. For customers on Windows 7 and higher, we are now offering RealPlayer Plus version 18 / RealTimes. We always recommend using this latest version of RealPlayer. This is the only version available for download on our website: http://www.real.com/. This new version comes with additional features and accessing its Plus features, requires a separate purchase.
Note: If you've already purchased the latest version of RealPlayer, you need to be signed in with the respective credentials in order to access the paid features. For more information see: https://customer.real.com/hc/en-us/articles/204040723