video download
unable to download message when trying to download.
I tried the 2 tips regarding this on the help page but with no luck.
it happens with all the videos I tried to download
I have the latest version of real player plus
is there anything else to do?
please help
regards
traian
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To resolve this issue, please follow the steps in the below link:
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I get the message "unable to download"
already tried the tips from the link with no result
I just upgrade the player to latest(plus)
i'm using internet explorer and I have windows 10
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Sorry the issue still persists. To resolve this issue, follow the below article:
https://customer.real.com/hc/en-us/articles/204040013
If the issue persists, please provide the exact URL of the video that you are trying to download.
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this is one of the videos with "unable to download"
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is there anything to do about this "unable to download"
here is another one
in fact all that i'm trying to do download get the same message
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We have successfully downloaded the videos from our end. In this case, try uninstalling and re-installing RealPlayer by following the article:
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I un installed and re installed real player
still same problem "unable to download"
what else can I do?
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To resolve this issue, please follow the steps in this article:
https://customer.real.com/hc/en-us/articles/235180047
I hope this information helps.
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I already tried all this before contacting you as I said in my first post
the problem still persists
is there anything else that you can thing of?
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We request you to try downloading those videos using an alternate web browser like Google Chrome or Mozilla Firefox.
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