REALPLAYER HAS STOPPED WORKING
After years of success, RealPlayer suddenly stopped playing videos. I am using Chrome and Windows 10. Heartbroken.....
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I'm having the same problem , with the same system, Chrome , windows 10, i've tried to remove the Microsoft update KB4013429 and it wont delete . it looks like Microsoft has found a way of Destroying Real player after many years of trying LOL. I Love my real player so Apple here i come.
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Thank you for contacting RealNetworks Support regarding the inability to play videos because RealPlayer stopped working.
As you know, this issue was related to a recent Windows 10 update.
We're happy to let you know that Microsoft announced a new update on March 20 (KB4015438) that corrects this issue. This update can be downloaded and installed from Windows Update. For more information, visit:
https://support.microsoft.com/de-de/help/4015438/windows-10-update-kb4015438
Please let us know if you continue to experience any issues with playing your videos after installing this Windows Update.
Thank you for using RealPlayer!0 -
Happy Days The ( KB4015438 ) fixed it :) A windows Foul up in the First Place that is LOL
https://www.youtube.com/watch?v=EfGDvDGE7zk
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I'm glad to hear that this is working for you now! Thank you for letting us know.
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I am using windows 7 pro downloaded real version 18.1.15.215 player update now I can not download any movies the option to download box comes up I click to download it all opens up but nothing comes down it says unable to download please can you help
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Please follow the instructions from the below link.
https://customer.real.com/hc/en-us/articles/204040013-Uninstall-and-reinstall-RealPlayer-on-Windows
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My videos download and go to the player and when I hit play, the real player entire program freezes.
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Chris,
Please follow the instructions from this link to resolve your issue.
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real player has stopped working again i have just paid to upgrade and i am disappointed that real player has failed to download videos. therefore i am requsting a total refund and cancelling real player. THANKING YOU PAUL EDWARDS.
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Paul,
We have resolved the download issue. Please follow the instructions from the below link to download videos again.
https://customer.real.com/hc/en-us/articles/360058635933
Please note: If you are using RealPlayer v.18, please scroll down the page for instructions.
If the issue persists, please provide us with a sample URL that you are unable able to download.Please note: This is a very old post. Please create a new post if you have further issues.
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