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imposible download after update

After update I could not download videos from any web including Real Player.

It try to download but stay long time and a message say cancel o wait for real player,I had waited  long time and never do any thing

Tomas Morera

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Hello,

If you receive the error message 'No videos to download on this page', please consult this article: https://customer.real.com/hc/en-us/articles/204169018

If these steps don't help, or if I misunderstood the problem, please provide the following information:

  • What Operating System is installed on your computer (Windows XP, Vista, 7, 8, 8.1, 10)?
  • What version of RealPlayer is installed on your PC? (Here's how to check the version: https://customer.real.com/hc/en-us/articles/204039513
  • What steps do you follow and what difficulties do you encounter (or when does the program crash)?
  • Do you receive any error messages? What is the exact message that appears on your desktop?
  • Please send us screen shots showing the steps you follow and the results. To learn how to take a screen shot, please follow the steps from the article below: https://customer.real.com/hc/en-us/articles/204039473

The more specific you are, the better I will be able to assist you.

Maria
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