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no Videos are uploading

John Vecchio

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I am unable to upload any videos in any format. I bought the premium service but it still does not upload. 

John Vecchio 0 票
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I am using Windows7 and this program for a couple of years or more. Please help. 

John Vecchio 0 票
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To resolve this issue, try signing out and re-sign into RealTimes application. In addition you can also follow the article:

https://customer.real.com/hc/en-us/articles/204043153

If you are still unable to upload videos, please provide the following information:

• Did you receive any error messages? What does it say?
• Is this happening to all videos or just with a particular one?
• Did you try uploading videos via RealTimes web app (https://realtimes.real.com/account)?
• What version of RealTimes app is installed? 
• What is the operating system of your computer (Windows XP, Vista, 7, 8, 8.1, 10)?

The more specific you are, the better I will be able to assist you

Arvin 0 票
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It is happening again. I have windows 7 and used realplayer for about 6 years almost daily and it has the most recent updates. When I click to upload any video a splash screen opens telling me about premium options which I do not want but it prevents me from uploading to the cloud. The last update was in June but until today I was able to upload and delete videos to the cloud. I can't remember how I was able to fix it back in April. Can anyone help? Thanks John 

John Vecchio 0 票
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We have recently discontinued Cloud storage space for our free plan, effective July. 28, 2017. We have been sending a series of emails (beginning Jan. 31) to free customers who would be impacted by this policy change, to give them 30 days notice so they could download important content or take advantage of a special discount on a paid plan that provides more storage space.

 

If you'd like to use RealTimes as a backup service for your photos and videos, I can offer you a 50% discount for our 25GB premium plan (just $24.99 a year)--just access this link: https://order.real.com/rn/en/us?p=6004

Virgilio 0 票
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It's too bad I liked this service. I never leave anything in the cloud as it is immediately transferred to my devices and then deleted from the cloud. I also did not receive any discontinuing email. Thanks anyway. I will use itunes to transfer my videos. 

John Vecchio 0 票
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We have been sending the email since January. We are sorry if you haven't received the email.

I understand that this change may be an inconvenience. Please know that even with a free plan, you will still be able to share your personal photos, videos, and Stories with friends and family.

 

I will also forward your comments to the appropriate team; we value all customer feedback and appreciate the time you took to send us your thoughts.

Virgilio 0 票
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