投稿

3フォロワー フォローする
1
Avatar

unable to download from youtube

Hi, I have upgraded and paid a subscription for a year, I have tried all the possible solutions you have listed for other people who have the same problem and I still can not download from Youtube. If this problem can not be solved I will be asking for my money back. Thank you.

Anna Kubena

正式なコメント

Avatar

Hello,

If you receive the error message 'No videos to download on this page', please consult this article: https://customer.real.com/hc/en-us/articles/204169018

If these steps don't help, or if I misunderstood the problem, please provide the following information:

  • What Operating System is installed on your computer (Windows XP, Vista, 7, 8, 8.1, 10)?
  • What version of RealPlayer is installed on your PC? (Here's how to check the version: https://customer.real.com/hc/en-us/articles/204039513
  • Which Internet browser do you use: Internet Explorer, Google Chrome, Mozilla Firefox? Do you experience the same difficulties while using all the Internet browsers? 
  • Do you receive any error messages? What is the exact message that appears on your desktop?
  • Please send us screen shots showing the steps you follow and the results. To learn how to take a screen shot, please follow the steps from the article below: https://customer.real.com/hc/en-us/articles/204039473

The more specific you are, the better I will be able to assist you.

Mariya Bozhinova
コメントアクション Permalink

ログインしてコメントを残してください。

3件のコメント

0
Avatar

I have tried all the solutions listed on this page but none have worked. No videos from youtube can be downloaded

norah.j.manuel 0 票
コメントアクション Permalink
0
Avatar

Hello,

Please provide the following information:

  • What Operating System is installed on your computer (Windows XP, Vista, 7, 8, 8.1, 10)?
  • What version of RealPlayer is installed on your PC? (Here's how to check the version: https://customer.real.com/hc/en-us/articles/204039513
  • Which Internet browser do you use: Internet Explorer, Google Chrome, Mozilla Firefox? Do you experience the same difficulties while using all the Internet browsers? 
  • Do you receive any error messages? What is the exact message that appears on your desktop?
  • Please send us screen shots showing the steps you follow and the results. To learn how to take a screen shot, please follow the steps from the article below: https://customer.real.com/hc/en-us/articles/204039473

The more specific you are, the better I will be able to assist you.

 

Mariya Bozhinova 0 票
コメントアクション Permalink