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cannot upgrade to unlimited access

I have cancelled my premium service in order to upgrade to the unlimited access $9.99 per mo) plan as instructed.  When I go to plans and select premium plan it will not let me access it.  I want to upgrade, but cannot,  Please advise

N**** B*****

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Hello,

You'll be able to upgrade after the paid term expires on June 10th (as this is a prepaid subscription). After the expiration date, you'll see the option to sign up for the desired plan.

 

Maria
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