Can't burn DVDs
I just installed Real Player 20/20 and am now getting an error message when I try to burn DVDs. It says the system doesn't have the proper decoding software for the files I'm trying to burn. But the files are all MP4s, which have never been a problem until now. I tried downloading K-Lite's latest decoding pack, but that didn't solve the problem. Even stranger, I have an older computer running an older version of RP which is now doing the same thing. But I've been able to burn DVDs successfully on both computers in the past (current computer is running Windows 10, older one is Windows 7). I'm also signed in, so it doesn't seem to be a premium-feature access issue.
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It is strange that both computers are doing the same. Please follow these steps and let us know how it goes.
1. Use RealConverter and convert 1 or 2 MP4s to a different video format. Convert that file back to MP4. (This will ensure the codecs are compatible with RealPlayer)
2. Burn these files and let us know how it goes.
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It keeps shutting down while my videos are being transferred
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Ryan,
If RealPlayer is shutting down at the transfer stage and not the first (recoding) stage, the problem could be your hardware. Either the DVD disk or the DVD burner it self may be causing the problem.
Can you try with a different brand of DVD disks and see the outcome?
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It keeps shutting down during the transferring what is causing this do I need a new burner
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It keeps shutting I reinstalled realplayer latest version I tried burning a dvd abd still shuts down during the transfer is there a phone number I can to have someone assist me
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We don't offer phone support. We could do a remote session but most likely we won't be able to resolve your issue especially since it seems to be a hardware problem. We believe a new burner should resolve your problem.
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