Real Player 20/20 video downloader malfunction
Good evening. I 'm sending this post, in order to ask for further technical support, regarding the latest real player version, the 20/20, that I have downloaded & installed, 3 days ago, and the special subscritption that I have added, for the 4K quality option in video downloading: Although in the first days I have downloaded videos from youtube and other websites successfully, including some 4K videos, as well, today, to my very negative surprise, I noticed that no video was possible to be downloaded, from any given website. I have already checked for newer updates, I have added 2 missing plugins, from the 20/20 version installation 3 days ago, but, unfortunately, no change, to the better. There seems to be a generalised malfunction, regarding the latest real player 20/20 video downloading: Even when inserting a web link (URL), which includes a video that can be downloaded, to the respective URL insertion box, the video to be downloaded appears only after a number of attempts, and this does not happen always. Even worse, when the video to be downloaded from a web link that has been inserted in the search engine, appears, finally, it cannot be downloaded, eventually, by showing a respective notification "unable to download". How can something like this happen to this latest real player 20/20 version? I have also included the payable 4K video quality option, into my real player 20/20, and, as you can imagine, this situation seems not to be that pleasant....... I shall be waiting for your correspondence, with all your technical support, and I shall thank you so much, in advance, for your precious assistance & support.
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正式なコメント
We identified the problem regarding the inability to download videos from YouTube and fixed it now. YouTube made some changes on their end so it broke our Downloader's compatibility. Here is what you should do to update the Downloader.
1. Using Chrome, Firefox or Edge, go to YouTube.com and play any video and click the Downloader button. (This action may still show "Unable to download" message)
2. Close all Windows,
3. Restart your PC.Now try downloading your video. If the issue persists, please let us know.
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yes i have same problem, and have told realplayer but no response as yet
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J'ai le même problème avec Realplayer 20/20 Plus, depuis la dernière mise à jour je ne peu plus télécharger de vidéo, le Downloader ne s'affiche plus, Pourquoi????
Merci d'avance de votre réponse
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Haas,
We don't offer support in French.
If you are not seeing the downloader button, can you please follow these instructions and let me know if you are able to download a video?
- Open RealPlayer.
- Click the RealPlayer logo from the top left corner and click "Download a Video". (This will open up the RealDownloader window)
- Copy your website of the video you want to download and paste it in the "Download a video from a web link".
Please let us know if the video downloads and also what web browser do you normally use to download videos.
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Dear all
Thanks for your answer. this way the download it's work and with google chrome.
But with the old version it was enough to watch the video and download it directly, without putting a link or going through youtube.
Everything becomes more complicated.
Tanks
Best regards
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Thank you for writing back. Can you do one more thing for us?- Open a web browser and go to YouTube and play any video.
- Keep your web browser not Maximized.
- Reduce the size of your web browser (smaller but not minimized)
Please let us know if you are able to see the Downloader button.
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I don't can see the download button
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We sent you an email. We'll take it from there.
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