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  • Real CS

    Can you please let us know what happens when you sign in?

    In the meanwhile, to resolve your issue, please "over-install" RealPlayer by following the instructions from this link.

    https://customer.real.com/hc/en-us/articles/360057971913-Installing-RealPlayer-v-18

    Over-install simply means installing RealPlayer over the existing RealPlayer. When you go through the installation process, you will be prompted that RealPlayer is already installed, simply proceed with the installation when prompted.

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