BitDefender blocks update

Lars Erik Morin Villouta

• 2023年06月20日 15:06

BitDefender blocks the update, no option to install in spite of warning (probably because it is not a warning but a blocking). I tried several variants of downloading from Real website and from RealPlayer on my PC. I have Windows 10. Is there something I can do (besides deactivating BitDefender)?

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  garry Phillips

  • 2023年06月25日 21:02

  I have the same problem. And dont want to disable BitDefender. Windows 10 also.

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  RN Support

  • 2023年07月08日 18:15

  We reached out to BitDefender and they have removed the False warning. You shouldn't have this problem anymore. If you do, please let us know what file name BitDefender shows.

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  Michael Reed

  • 2024年04月07日 18:33

  I am running BitDefender Total Security 27.0.30.140 and it will not allow RealPlayer to install.  It blocks Rnseteup2.exe as malware.  My operating system is Windows 10 build 19045.  Please advise.

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  julie groundwater

  • 2024年04月09日 15:12

  I am having the same problem.Just installed Bit Defender yesterday.It will not allow Real Player to install,please help!!

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  Neil Perks

  • 2024年04月09日 15:39

  Same thing here trying to update from 22.0.5.310 to 22.0.6.305. Bitdefender just blocks saying its infected then proceeds to remove any traces of it.

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  Merle Wagner

  • 2024年04月12日 20:02

  Bitdefender reports infection during upgrade:

  rndlp.exe, dllhost.exe,au_setup_22.0.6.305.exe. Not sure what this means.

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  RN Support

  • 2024年04月25日 18:41

  We are working with BitDefender to unblock these. They are legitimate files but BitDefender is flagging them. 

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  null null

  • 2024年09月25日 14:15

  BitDefender is blocking updates, causing my RealDownloader not to work. 

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  RN Support

  • 2024年09月25日 23:00

  BitDefender is whitelisting the files on their end so this shouldn't show the false alerts it is currently showing. In the meanwhile, here is a workaround to install RealPlayer.

  1. Download RealPlayer installer from www.real.com
  2. Run the downloaded installer.
  3. When you see "Welcome to RealPlayer" dialogue, click X or Cancel to exit.
  4. You will be prompted to click Alternate Installer. Click that.
  5. This will download the full installer of RealPlayer. Double clicking that will bypass the error message and install RealPlayer.

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