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recording from URL

Can't record from URL, don't have the cloud.

Your Receipt
Thanks for choosing RealPlayer Plus. To get started with your new RealPlayer Plus, launch the player, go to the main menu, and click on "Sign in".
For more information on features, please visit RealPlayer.com.
Global Technical Support and Customer Service from Real
We've created a RealPlayer Customer Account for you. You can use My Account to see your receipts. Your account will be updated to show your purchases and applicable taxes. Click here to go to My Account.
The Global Technical Support and Customer Service web site is available at: http://service.real.com/realplayer/.
Thank you again for your purchase!

Sincerely,

Regis Szelc

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To check this issue, provide the following information:

•  Are you trying to download videos from the web link?

•  Did you receive any error messages?

• Is this happening to all videos, on all sites or just with a particular one?
• What web browser do you use, and which version? (See https://customer.real.com/hc/en-us/articles/207275617)
• What version of RealTimes or RealPlayer is installed? (See https://customer.real.com/hc/en-us/articles/204039513)
• What is the operating system of your computer (Windows XP, Vista, 7, 8, 8.1, 10)?
• Do you have any security software installed (Norton, McAfee, AVG, etc.)?

• If possible, can you send us a screenshot? (Refer this link: https://customer.real.com/hc/en-us/articles/204039473)

The more specific you are, the better I will be able to assist you.

Mathankumar Sekaran 0 票
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