Need to update email and contact info.

null null

• 2016年05月02日 09:42

Need someone from Realplayer customer support to respond. I don't understand this method of support.

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  Sean

  • 2016年05月02日 10:32

  To update your email address, follow the steps provided in this article:

  https://customer.real.com/hc/en-us/articles/207628858

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  null null

  • 2016年05月03日 08:46

  I don't have access to the old email anymore. Which is why I need to add a new one. Which is why I'm trying to get a hold of someone from this company to help. Clarence

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  Naga

  • 2016年05月03日 18:47

  In this case, please let us know your old and new email, so that we can update it from our end.

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  null null

  • 2016年05月06日 05:02

  Thank you Naga, but how do I give you my personal info to help? Realplayer says," To refrain from posting personal info on a community forum."

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  null null

  • 2016年05月06日 15:59

  It's been two weeks now and I'm still waiting to get help.

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  Michell

  • 2016年05月06日 17:26

  This is the only option we have, as you stated you have no access to your old email address. As soon as you respond with the new and old email address we will edit the post so that others will not see it.

  After we update the email address, we will confirm.

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  null null

  • 2016年05月10日 09:37

  Well Michell, why didn't y'all (Realplayer support) just say that in the beginning a week ago?

  Old Email:meXXXXXXXXX@yahoo.com

  New Email:clXXXXXXXXXX@yahoo.com

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  null null

  • 2016年05月10日 13:17

  Still waiting  again for Realplayer support to edit this post and respond.

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  Michell

  • 2016年05月10日 15:34

  I've updated your new email address ( clXXXXXXXXXX@yahoo.com) on the RealTimes account. 

  I'm sorry for not explaining this earlier. I wanted to let you know that we have edited your original post to remove your email addresses to protect your privacy.

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