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Cannot download videos/music. Have purchased RealPlayer Plus(cloud) 2x

I have purchased realplayer plus/cloud 2x. Every now and again it just "disappears" from my computer. I have mreal player here and it can play existing videos, but the ability to download new video or music content is gone. It has been missing for a few months now. How do I get that back?

William Haight

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To resolve this issue, please follow the steps in this article:

https://customer.real.com/hc/en-us/articles/204040433

If you are still unable to download videos, please provide the following information:

• Is this happening to all videos, on all sites or just with a particular one?
• What web browser do you use, and which version? (Seehttps://customer.real.com/hc/en-us/articles/207275617)
• What version of RealTimes or RealPlayer is installed? (Seehttps://customer.real.com/hc/en-us/articles/204039513)
• What is the operating system of your computer (Windows XP, Vista, 7, 8, 8.1, 10)?
• Do you have any security software installed (Norton, McAfee, AVG, etc.)?

The more specific you are, the better I will be able to assist you.

Anjan Kumar Hazarika 0 票
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since I bought PLUS I have had a lot o problems. Now I can down load just 10% of the music videos. When the video start, the tab "download video" appears, but when I click on it, "no videos found ..." come up to the screen. Why should I pay more money for PLUS if that piece garbage doesn't work.

Jaime Giron 0 票
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Hi Jaime,

I've sent a message to the email address associated with your account. Please respond and we'll go from there.

Viswanathan S 0 票
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When attempting to download video or music clips I receive an error message stating   ERROR   severity 3   error code 2147467259.  Real player icon is on my desktop but when I go to control panel it does not appear and when I attempt to download new one I get message that I have the latest version installed asking if I want to run new download over my existing program.  I choose yes but same problem appears after new download is finished.  my real player screen dropdown says I have latest software.  Please advise.   Thank you

null null 0 票
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Our technical department is still working on this issue. Once the problem is resolved, we will send you an email with the instruction to follow.

I have edited your post to remove your personal information. For your safety, please do not post your personal information.

Virgilio Gale 0 票
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