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Purchased Real Player plus

Never had problems sharing videos PoP up saying failed to be shared via real Player cloud. How do I get it fixed to be able to share downloads?
mixxxxxx@yaxxxxxxm What the heck is going on with the program I paid for. I am not going to upgrade to any new feature you are suggesting. I just want this hacking into my real player program stopped.

michelle guzman

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To fix this issue, please try the steps in the below article: https://customer.real.com/hc/en-us/articles/204039333

Once resetting resetting your web browser, try again to share videos. If that doesn't help, please provide the following information:

• Have you tried sharing videos through website?​ (www.realtimes.real.com)

• Did you receive any error message? What does it say?

• Is this happening to all videos or just with a particular one?

• What web browser do you use, and which version? (See https://customer.real.com/hc/en-us/articles/207275617)

• What version of RealTimes or RealPlayer is installed? (See https://customer.real.com/hc/en-us/articles/204039513)

• What is the operating system of your computer (Windows XP, Vista, 7, 8, 8.1, 10)?

• Do you have any security software installed (Norton, McAfee, AVG, etc.)?

The more specific you are, the better I will be able to assist you.

Note: I wanted to let you know that we have edited your original post to remove your email address to protect your privacy. We do recommend that you refrain from posting personal information in a public Community forum.

Viswanathan S 0 票
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I paid for realplayer plus I was told that even if you had an upgraded it would automatically be upgraded my service that is. But now I can't burn dvd's I have been a member since 2012.  what's going on I paid 49.99 for my lifetime service I was told can you help me. 

 

Thank You

Sandy Black -1 票
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Sandy, I've sent a message to the email address associated with your account. Please respond and we'll go from there.

Viswanathan S 0 票
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I purchased a lifelong download version of realplayer and all of its features in 2013. it has been a few years since I have used it but I just downloaded it on my new laptop. I no longer have access to any of the features. I can not even use the video player to play a DVD.

Michael Neff 0 票
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Michael,

Our system shows that your last purchase was RealPlayer 16.

Please note that, older versions are not available in our system, and we are no longer supporting RealPlayer 16 and any version before that.

As RealNetworks makes new products available to customers, it's not possible for us to continue supporting older products.

We are now offering RealPlayer 18/RealTimes. This is the latest version of RealPlayer with many additional features. To access the Premium features of RealPlayer 18 will require a new purchase, because this is a new product. However, since you purchased RealPlayer before, I would like to offer you a discount to purchase the latest version.

And to benefit from this special offer, please, click on the link below:

https://order.real.com/rn/en/us?p=6011

If you have additional questions, please let us know.

Real CS 0 票