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will not open

will not open i got a new computer and installed real player 16 on it but it will not open it says real player has stopped working and will now close i payed for this program and i want it to work.

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I suggest you to perform a clean uninstall (alone) of RealPlayer by following the below article:

https://customer.real.com/hc/en-us/articles/204040013

Then, reinstall RealPlayer 16 by clicking the below link:

http://cache-download.real.com/free/support/win/RealPlayer16.exe

Note: Try disabling the  Antivirus/Security program(if any)while uninstalling and reinstalling the RealPlayer.

Let us know the progress.

Naga 0 票
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it will open now  but will not take my log in or pass word say it is not right.

null null 0 票
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as you know i have real player 16 the link you sent me to is not for 16 so how do i get my pass word i used this program all the time a payed good money for it it is your job to give support for the programs you sale so help me get my pass word back i used the same pass word for real player 16 and for this web page so why don't it work?

null null 0 票
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I see that you purchased RealPlayer Plus 15. 

When you originally purchased RealPlayer Plus, you purchased version RealPlaye 15, which was a one-time charge. With that purchase, you received updates and support of that version for no additional fees or hidden charges. We're no longer making any updates to RealPlayer 15, 16 and RealPlayer Cloud.

In the new RealTimes these features are available either with a RealPlayer Plus 18 or with Premium/Unlimited subscription. A subscription unlocks many more features than just the Plus features!

See what's new in RealTimes: http://www.real.com/features?ref=cloud

Michell 0 票
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why would i pay you for a up grade when you are not helping me with the one i payed for to start with? i payed money for the 15 plus.and need help with it if you are not going to help me with my pass word then i will do a way with your program and go to a free program you should know there is a lot of them out there it is up to you how we handle this. 

null null 0 票
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As RealNetworks makes new products available to customers, it is not possible to continue supporting legacy and historic products, including RealPlayer 15

We always recommend using our most current version, which you can download www.real.com  The most current version is RealPlayer with RealTimes, available for customers on Windows 7 and higher (or Mac OS X 10.10 and higher).

To install the latest version of RealPlayer, please follow this link: https://customer.real.com/hc/en-us/articles/204039983

Once you installed, you will get an option to reset the password. To know more on this, please click the below link:

https://customer.real.com/hc/en-us/articles/204040683

Note: In order to access the plus features, you need to upgrade to RealTimes Premium/ Unlimited membership or purchase a one time RealPlayer Plus 18. To know more, check this article: http://www.real.com/realplayer_pricing

I hope this information will help you.

Viswanathan S 0 票
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