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really old version

I have a CD made with a version of realplayer from 2005.  I need to access the video/ audio on it.  I cannot open it with the current version - downloaded last week.  My old version worked well although I hadn't used it for over a year and deleted it to make space on my PC.  What can I do to access my information??

 

Thank you,

Juliet

juliet arditi

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As RealNetworks makes new products available to customers, it is not possible to continue supporting legacy and historic products, including:

- RealPlayer 15, 14, SP and 11 (for Windows), 10.5 and 10

No email or phone support is available for these products. Product development has stopped, and no updates or security patches will be released for these product versions.

Our most recent version, RealTimes saves all your photos and videos from various devices for easy viewing and sharing. It also uses them to create great little videos, that we call Stories, to help bring your memories to life.

RealTimes Stories automatically turn your photos and videos into a montage with music and effects. You can watch and share them with your family and friends. You can edit the montage if you want to: change the pictures or videos selected, select different music or add your own, and change other effects to make it even better.

See what's new in RealTimes: http://www.real.com/features?ref=cloud

You can download RealTimes software from: http://www.real.com

Note: Please be aware that we are no longer making any updates to RealPlayer Cloud or RealPlayer 16 as well, and popular features such as Download This Video may not work on these versions. Therefore, we strongly recommend using RealTimes.

I understand that you are unable to access the video. To assist you better, please provide the following information:

- Please check what is the format of the downloaded video and let me know.

- Is this happening to all videos or the ones downloaded recently?

- In the meantime, go ahead to uninstall and install RealPlayer as described here:

https://customer.real.com/hc/en-us/articles/204040013-Uninstall-and-reinstall-RealPlayer-on-Windows

 

 

Jason 0 票