Unable to log in

Vijay Nair

• 2023年12月15日 13:51

Whenever I select sign in from realplayer on Windows PC, the application hangs and needs to be end tasked using task manager.

Trying to login using realplayer downloader, the empty invisible frame (ONLY FRAME BORDER) appears and I can move the frame around with my mouse but no data or color is visible.

I have an active subscription but unable to utilize it.

0

• 

  RN Support

  • 2023年12月15日 19:47

  It appears that something is conflicting with RealPlayer or some files may have been corrupted. Have you tried reinstalling RealPlayer? If not, this would be the first step to resolve.

  Please let us know how it goes.

  0
• 

  Vijay Nair

  • 2023年12月16日 06:39

  Tried reinstalling 5 times. 3 times complete uninstall and fresh install. 2 times over-install.

  0
• 

  RN Support

  • 2023年12月20日 21:30

  Can you please send a screenshot of your Downloader?

  0
• 

  Vijay Nair

  • 2023年12月21日 01:19

  

  0
• 

  Vijay Nair

  • 2023年12月21日 01:21

  The top realplayer  window frame is from the login window (appears when you change the download speed from 10Mbps to Unlimited)

  0
• 

  RN Support

  • 2023年12月21日 17:54

  Here are some instructions you can follow.

  • Open RealPlayer and click the RealPlayer logo from the top left corner and click Preferences.
  • Click Media Types under Content.
  • Uncheck "Use the latest browser engine for HTML pages in RealPlayer.
  • Click OK and restart your computer.

  Please note: You may have to sign into RealPlayer once again.

  If the issue persists, please let us know.

  0
• 

  Vijay Nair

  • 2023年12月21日 18:35

  Thank you very much. Issue is resolved. Successfully logged in.

  Keep up the great work.

  0

投稿コメントは受け付けていません。