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Trouble installing RealPlayer

 I have tried to for two days to reload my real player.  I have the paid version.

When I originally tried to update it, I found instructions to uninstall it and reinstall.

 

I can't get it to reinstall.  It gets to 50% in Finishing Installation and jumps to success and says to click on start real player, then disappears.

 

I check my programs and it is not installed.

 

 

Johnny Green

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We are aware of this issue and our Technical Department is investigating. Once we have an update on the status of this issue, we will send you an email to let you know.

Meanwhile, we need some information pertained to the issue which will help us to know the root cause of the issue. I've sent a message to the email address associated with your account. Please respond and we'll go from there.

 

Arvin 0 票
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RealPlayer seems to auto-delete once it installs. Everything goes but the downloader, which returns a message that the parameters are incorrect. Can not find the download program anywhere. I worked with the Geek Squad on this and they deleted all my virus protections are were unable to find a solution. Suggestions?

James Brandt 0 票
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James Brandt,

The application may have been corrupted or damaged. To resolve this issue, follow the below solutions:

Solution 1: Deleting temporary Windows files and folders:

https://customer.real.com/hc/en-us/articles/204039363

Solution 2: Uninstall RealPlayer:

https://customer.real.com/hc/en-us/articles/204040013?#uninstall

Solution 3: Run Microsoft Fixit Tool:

Go to http://support.microsoft.com/mats/Program_Install_and_Uninstall and run the Fixit program and remove all Real and Realdownloader from the list.

Solution 4: Re-install RealPlayer:

Once done, restart the computer and re-install RealPlayer by visiting www.real.com

Arvin 0 票
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