Video playback issue

Lori Olson-Flock

• 2016年10月08日 23:27

I know you don't provide updates for older versions (Windows Vista), but it won't even play the videos I already have in the library. What gives? I should be able to play them if the program is installed. I shouldn't have to buy a new computer or program just to play my already downloaded videos . Also, considering I live in Mexico, most of the currently sold computers come with Windows Vista installed. So, what, Latin America can't use the program because they are behind the times?

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  Arvin

  • 2016年10月09日 16:06

  To resolve the video playback issue, follow the article:

  https://customer.real.com/hc/en-us/articles/204041543

   

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