MY PLAY LIST

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• 2016年11月25日 17:27

I CANT LOG IN AND EVERYTHING I HAD SAVED JUST DELEATED

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  Viswanathan S

  • 2016年11月26日 00:09

  There are a few different reasons why a customer may not be able to log in.

  If you receive a "Not connected to internet" error, then try the steps in this article: https://customer.real.com/hc/en-us/articles/204040753

  If you receive a "Currently not connected" error, then try the steps in this article: https://customer.real.com/hc/en-us/articles/204043323

  If a blank page appears instead of sign-in box, then try the steps in this article: https://customer.real.com/hc/en-us/articles/204040673

  If none of these suggestions helps, please write back to us and provide the following information:

  • What operating system are you using (Windows XP, Vista, 7, 8, 8.1, 10)?
  • Do you have any security software installed (Norton, McAfee, AVG, etc.)?
  • What exactly happens when you try to sign in?
  • Did you receive any error messages?
  • If possible, can you send us a screenshot? (Refer this link: https://customer.real.com/hc/en-us/articles/204039473)
  • What version of RealTimes or RealPlayer is installed? (See https://customer.real.com/hc/en-us/articles/204039513)

  The more specific you are, the better I will be able to assist you.

  If your files missing from RealPlayer PC library, please refer to this article: https://customer.real.com/hc/en-us/articles/204041533 

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