Changed Free version

Hidehiko Kamei

• 2024年07月01日 01:51

I have paid express plan for year ago, after I installed the new version, my account changed to the free version.

 

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  RN Support

  • 2024年07月02日 18:50

  We see that you purchased RealPlayer Downloader Express 22. If you installed RealPlayer 24, you will need to upgrade to activate Downloader Express features in RealPlayer 24 as this is a different product with additional new features. 

  If you don't want to upgrade, you will need to uninstall RealPlayer 24 and install RealPlayer 22. You can install RealPlayer 22 by clicking this link.

  https://customer.real.com/hc/en-us/articles/26977777292059-Installing-RealPlayer-22

  Once you have installed RealPlayer 22, you will need to sign into it to activate your Downloader Express features.

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