Video not playing

Colm Harte

• 2024年09月15日 14:31

I recently purchased a new laptop with Windows 11. My previous laptop had Windows 10. I have installed Real Player onto the new laptop and I purchased the premium pack some time ago. However when I select some videos to play Real Player closes down. Any ideas?

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  RN Support

  • 2024年09月24日 20:27

  Either some of those videos are corrupted or not compatible with RealPlayer. If you find that RealPlayer shuts down on any video, then RealPlayer is not installed properly. Try reinstalling RealPlayer.

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  Colm Harte

  • 2024年09月25日 20:48

  Real Player did do an update two days later. Unfortunately the video I tried to play the same thing happened Real Player will shut down and I have to open it again. It used to play successfully on my previous device. I had a look at the file type and it is a flash video (.flv)

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  RN Support

  • 2024年09月25日 22:48

  Is it happening only to only a selected few videos or to all videos?

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  Colm Harte

  • 2024年09月26日 20:17

  It only appears to happen to flash videos (.flv) I tried to open five of them to see if the issue was happening to them all. When I clicked one of the videos I got a message stating this video could not be played and would I like to check for a newer version. I clicked yes and after 10 seconds RealPlayer shut down. The other four videos when I clicked them shut down RealPlayer without notification. I selected mp4 videos and they played no issues at all.

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  RN Support

  • 2024年10月02日 20:57

  Can you try playing these FLV files with Windows Media Player? If it fails to play on that as well, then these FLV files are having some codecs which may not be playable with media players. Where did you get these files from?

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  Colm Harte

  • 2024年10月04日 19:20

  I have tried playing with Windows Media Player and unfortunately did not work. I got these files from YouTube using the RealPlayer downloader. As stated previously these files played successfully on RealPlayer on my previous laptop that had Windows 10.

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  RN Support

  • 2024年10月11日 21:06

  Would you be able to download the same video once again and try to play that video? If you have one of these FLVs less than 10MB, can you share it here? We can test it in-house.

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  Colm Harte

  • 2024年10月13日 13:42

  Hello I have gone onto YouTube and used the RealPlayer downloader to download the videos however they are now being downloaded as MP4 files. So far I have attempted 15 files. If I download the files again as MP4 it would fix the problem however I can still share a FLV file that is less than 10MB. I was looking to find out how to share this file on this message but cannot find how to do this. Please advise.

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  RN Support

  • 2024年10月14日 20:05

  We sent you an email. We'll take it from there.

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  Colm Harte

  • 2024年10月16日 19:14

  Hi can you resend that email please? I deleted it in error and cannot retrieve it.

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  RN Support

  • 2024年10月16日 19:28

  We just resent the email.

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