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end of file: error parsing ac3 audio stream

Whenever I try to burn videos to dvd, the following eventually come up:

"end of file: error parsing ac3 audio stream"

How do I correct this?

Jackie Rodgers

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You are probably trying to burn WebM files. We have resolved this issue in our latest version. Our latest version of RealPlayer is v.18.1.11.204. To install this, please follow these steps:

1. Open RealPlayer

2. Click the RealPlayer logo on the top left corner and click "Check for updates"

3. Follow the online instructions to install the latest version

Once installed, please restart your computer and try to burn the files again. If you still have the same issue, please provide me the format of the files you are trying to burn to a DVD

Real CS
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I already have the latest version. The files I am trying to burn are in mp4. I use real player converter to convert them from webm, mkv, etc. I redownloaded the Real Times software yesterday as it kept timering out after recoding the files before the burn part started.

It said I already had the latest software then and I overwrote it. Since then I cannot even recode the SAME mp4 files that I burned to dvd last week! I just get the - end of file: error parsing ac3 audio stream - message. I have reloaded the Real Times 3 times since then and cleaned the computer with no change. I can now only burn files successfully to dvd now by transferring all formats (mp4, mkv, webm, wmv, etc) into Real Media HD which I am afraid is a lot more pixally and blobby than when it was in mp4 and takes a lot more time. Any ideas?

Thanks.

 

Philip Lansdown 0 票
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I have the same issue and posted some information about it on this support page a few weeks ago. 
Real player replied and said that their technicians are trying to fix the problem as quite a few people have reported it to them. 
The problem seems to affect only MP4 files. If you use the Real Converter and convert the MP4 files into Real Media HD and then burn them to DVD it will work, although I found that the picture quality is slightly weaker (low light scenes pixel slightly) but at least you can still burn stuff until they fix the problem.
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Philip Lansdown 0 票
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Hi

Yet again I am getting "end of file parsing a3 audio stream "

I read something about a problem at your end due to this problem and something about fixing it

I had remote assistance worked for a while on and off but is now back again

wont burn disc

I note it also says about update to latest think I have this but when I do log onto this I wrote the details down but now cant find the titles, 2 boxes which you can tick ?  I have not done this, will it help if I tick one or both of these ?

so at present nothing copys

Edit the upgrade I get is  "producer 5dk for real audio lossless and  real audio 20 codec plug in" this are beside boxes which neither I have ticked

Can you help please

jafrench45@yahoo.co.uk

null null 0 票
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We sent you an email. We'll take it from there.

Real CS 0 票
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