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video downloads not playing correctly

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7件のコメント

  • 正式なコメント
    RN Support

    Installing the K-Lite codec pack often helps to fix issues related to playback. You can install it from the link below:

    http://www.codecguide.com/download_k-lite_codec_pack_mega.htm

    After installing the codec, restart your computer and try playing the videos again.

  • David Winslow

    installed latest update from Realplayet that appeared onscreen. now  some videos I recorded weeks or months ago show lines (sctambled) but audio is fine. Newly recorded videos.. the same s true. What's wrong and what can I do!. I wish I had never said OK to upload the latest version. The last worked fine.

    0
  • Donald Bridgewater

    Same problem.  Horizontal refresh appears to be wrong or out of sync.  Can we go back to previous version where videos played properly?  Running Windows 10.

    0
  • Tony Sinagro

     Same problem, video downloads all lines and static

    0
  • Donald Bridgewater

    Unfortunately, after installing the codecs and the updates tot he codecs, the problem persists.  What was changed about the way that the program stores videos and retrieves them?  That seems to be where the problem lies.

    0
  • Tony Sinagro

    After installing the K-Lite codec pack and restarting my computer The same problem still exists. Some videos play ok some are all scrambled with lines and no picture but the sound is ok. This started after the latest Realplayer update! Can't they fix the update or roll it back?

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  • RN Support

    We have identified an issue with certain files where the playback doesn't play the video correctly. I will let you know when the issue is resolved.

    0

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