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realplayer will not play downloaded .flv videos

 Since the last update of Realplayer a few weeks ago to version 18.1.11.204 (Windows 10) I cannot playback any of my .flv videos. Realplayer opens the video, the soundtrack is unaffected but the screen shows distorted wavy horizontal black and white lines and no image

I downloaded

http://www.codecguide.com/download_k-lite_codec_pack_mega.htm 

as suggested but this has had no effect

null null

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We are now aware of this issue. Our engineers are working on resolving the issue. I will email you as soon as it has been resolved.

Real CS
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Since my last update I too are having the same problem can download ok, the audio is fine but the image is just a series of wavy coloured lines, this has been fir a week or so now ???

nicholas Bowden 0 票
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Nicholas,

We are now aware of this issue. Our engineers are working on resolving the issue. I will email you as soon as it has been resolved.

 

Real CS 0 票
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On April 3 I upgraded my Realplayer to version 18.1.11.204. Previously downloaded .flv clips will not play. If a solution is not forthcoming, can I "roll back" this upgrade, and if so, how?

null null 0 票
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In the meantime, I request you to convert your files to MP4 using the RealConverter.

Real CS 0 票
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I tried to convert my .flv video files to mp4 as suggested. The conversion appeared to go OK but the new file was not .mp4 but a .m4a audio file!

Still no video

null null 0 票
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Can you please send me a sample .FLV file? We will test it in-house.

To send us a file up to 1 GB in size, please follow these instructions:

1. Go to https://tobor2.prognet.com/cgi-bin/incoming.cgi
2. You will see instructions for attaching the file. Choose the file you want to send us.
3. In the "to" section, enter "gsharma".
4. In the box below, enter your email address and/or ticket number, along with a brief note about the issue (just a sentence is fine).
5. Click Send.

Real CS 0 票
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Thanks, but it's not necessary now. I have successfully converted all my unreadable .flv files to mp4 files so I can now view them all

Thanks

null null 0 票
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