dvd burn error

Barry Manson

• 2018年04月22日 15:44

I keep getting this message,"end of file: error parsing ac3 audio stream". I've been using Real Player for years, and since yesterday when I try to burn a dvd, all seems to be going OK, but then I get this message. What does it mean?

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• 正式なコメント

  

  RN Support

  • 2018年04月25日 22:28

  Barry,

  I will email you when we have resolved the issue.
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  Philip Lansdown

  • 2018年04月22日 16:58

  I have the same issue and posted some information about it on this support page a few weeks ago. 
  Real player replied and said that their technicians are trying to fix the problem and find the root cause, as quite a few people have reported it to them. 
  The problem seems to affect only MP4 files. If you use the Real Converter and convert the MP4 files into Real Media HD and then burn them to DVD it will work, although I found that the picture quality is slightly weaker (low light scenes pixel slightly) but at least you can still burn stuff until they fix the problem.

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  Barry Manson

  • 2018年04月22日 23:47

  Thanks!

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  Barry Manson

  • 2018年05月02日 16:12

  Yesterday I converted 5 files to RMHD; it took 26 hrs.! But I was able to burn these files without a problem. But really 26 hrs. is way too long.

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  RN Support

  • 2018年05月03日 23:59

  Thank you for taking the time to share your comments with us. I have forwarded your feedback to the appropriate team. Your insights and opinions will help us in our ongoing efforts to enhance our products and services. 

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  Barry Manson

  • 2018年06月11日 20:40

  I just reinstalled Real Player and the first time I tried to burn some files I again got this message, "end of file: error parsing ac3 audio stream" . Why is this still happening? 

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  Barry Manson

  • 2018年06月12日 23:48

  I never got an email, so I guess the issue is still not resolved. Two days ago I got a message to update my RealPlayer, and I did. I still can't burn a DVD, and I get the same stupid message which I don't even understand. If you check my account, you will see I've been a customer for many years. Right now I think I deserve some kind of a refund because RealPlayer is not working for me.

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  Barry Manson

  • 2018年06月21日 23:32

  No email yet (6/21/18)!!! When will the issue be resolved?

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  RN Support

  • 2018年06月28日 20:38

  The issue is still not resolved. Our engineers are surely working on resolving the DVD burn issue. We will email you as soon as it is resolved. Apologize for the inconvenience. 

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