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lack of support

why can't we get a human being to answer our questions?

Nijole Etzwiler

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Can you please describe what issue you are having with RealPlayer.

Real CS 0 票
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When I try to burn a video, I get, "A General Error has occurred. "End of file" error parsing ac3 audio stream.""  I've complained and Real responded they're working on it.  But it has been since one of their updates around the first of this year that this problem has persisted.  It indicated to me that Real doesn't actually care whether or not their product works.  REAL: contact me at sunmines@hotmail.com.

Nicholas Smith 0 票
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Our engineers are still working on this issue. We apologize for the inconvenience. As a workaround, please convert your files to .MP4 and then burn to a DVD.

Real CS 0 票
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When i convert my Videos to real media hd they look worser then the original download

 

Andreas Boehm 0 票
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Andreas,

Would you be able to send us a sample file of the original and the converted rmhd format.

To send us a file up to 1 GB in size, please follow these instructions:

1. Go to https://tobor2.prognet.com/cgi-bin/incoming.cgi
2. You will see instructions for attaching the file. Choose the file you want to send us.
3. In the "to" section, enter "gsharma".
4. In the box below, enter your email address and/or ticket number, along with a brief note about the issue (just a sentence is fine).
5. Click Send.

We will review the file(s). If for some reason we have difficulty receiving the file, we will let you know.

Real CS 0 票
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