Cancel Account/subscription

Susan Murty

• 2018年08月29日 16:46

I signed up for the Free RealPlayer service and then was told I had to buy the paid subscription for 39.99 in order to play DVDs on my PC. I want to cancel and have tried following all of your online instructions to no avail I have also tried calling both the Seattle # and the NYC # and got NO WHERE. Please help me to cancel this account/this recurring charge

 

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  RN Support

  • 2018年08月29日 19:07

  We already cancelled and refunded you the money ($39.99) and have sent you an email confirmation as well. Depending on your financial institution, please allow a few days for the refund to post. This will appear on your next credit card statement issued following this processing period.

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  Darlene Osowiec

  • 2024年07月08日 16:05

  I purchase Real Player PLUS this morning. After numerous attempts, I keep helping the Erro message: DVD cannot be played. Analog copy protection distribution failed. PLEASE CANCEL MY ORDER, AND CREDIT MY CARD FOR $39.99

  Send a confirmation to my email.

   

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  Darlene Osowiec

  • 2024年07月08日 16:40

  The Credit should be for $39.99 PLUS tax. Kindly send a confirmation email that you are processing this.

   

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  RN Support

  • 2024年07月09日 19:23
  • 編集済み

  Darlene,

  You were never charged for the purchase and it was promptly cancelled by customer support yesterday and an email was sent to you confirming the same.

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