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unable to download from youtube

I am running paid license of RealPlayer 18.1.14.201 (win32) on Windows 10 (64-bit). Until yesterday (06-SEP-2018) I was able to browse and download videos from YouTube. Today, I am receiving "unable to download" messages in Real Downloader when I am browsing YouTube videos (from within RealPlayer or from IE11) and attempting to download them. How can this be fixed?

Sudipta Banerjee

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We have a known issue with certain videos where Downloader is not able to detect them to download. This issue started recently and our engineering team is investigating this issue. We will send you an email as soon as we have an update.

Real CS
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waiting for the same answer, plus sometimes I can other times some don't wanna DL.

null null 0 票
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this issue was solved with RealPlayer update Sep-2018 but is occurring again as of 06-Nov-2018

Sudipta Banerjee 0 票
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Sudipta,

Can you please let us know which web browser you use to download videos? Is it happening on all videos and if possible can you send us a sample URL of the video you are downloading videos from?

Real CS 0 票
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I am exhausted today all day trying to download videos from YouTube and the upload banner keeps saying unable to upload or no such video exist. I tried the recommended solution given to no avail. Then they changed the recommended solution advise to another alert stating that the team is working on a solution. That is very very stressful for me since I am a high paying client and depend on many uploads to earn my living.

MAURICIO RUIZ 0 票
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We have a known issue with certain videos where Downloader is not able to detect them to download. This issue started recently and our engineering team is investigating this issue. We will send you an email as soon as we have an update. This is what I get on APRIL 24, 2019 please I urge you to hurry up and correct it ASAP because I depend on your software for a living.

MAURICIO RUIZ 0 票
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Mauricio,

This message that you posted is an old one and the issue that you are having started from today.

We are aware of some changes made on websites like YouTube which has caused RealDownloader to not download videos.

Our engineers are working on resolving this issue. We will email you as soon as it is resolved.

Real CS 0 票
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