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unable to download from youtube

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7件のコメント

  • 正式なコメント
    RN Support

    We have a known issue with certain videos where Downloader is not able to detect them to download. This issue started recently and our engineering team is investigating this issue. We will send you an email as soon as we have an update.

  • null null

    waiting for the same answer, plus sometimes I can other times some don't wanna DL.

    0
  • Sudipta Banerjee

    this issue was solved with RealPlayer update Sep-2018 but is occurring again as of 06-Nov-2018

    0
  • RN Support

    Sudipta,

    Can you please let us know which web browser you use to download videos? Is it happening on all videos and if possible can you send us a sample URL of the video you are downloading videos from?

    0
  • MAURICIO RUIZ

    I am exhausted today all day trying to download videos from YouTube and the upload banner keeps saying unable to upload or no such video exist. I tried the recommended solution given to no avail. Then they changed the recommended solution advise to another alert stating that the team is working on a solution. That is very very stressful for me since I am a high paying client and depend on many uploads to earn my living.

    0
  • MAURICIO RUIZ

    We have a known issue with certain videos where Downloader is not able to detect them to download. This issue started recently and our engineering team is investigating this issue. We will send you an email as soon as we have an update. This is what I get on APRIL 24, 2019 please I urge you to hurry up and correct it ASAP because I depend on your software for a living.

    0
  • RN Support

    Mauricio,

    This message that you posted is an old one and the issue that you are having started from today.

    We are aware of some changes made on websites like YouTube which has caused RealDownloader to not download videos.

    Our engineers are working on resolving this issue. We will email you as soon as it is resolved.

    0

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