Billy

null null

• 2018年09月07日 19:25

 I cannot download any videos on you tube in firefox edge or chrome, the download square is there, but when you drop the box down, say no videos at that web address. I can use other downloaders they all work, even can use trial test video that works but nothing else. Worked last night.

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• 正式なコメント

  

  RN Support

  • 2018年09月10日 23:36

  We have a known issue with certain videos where Downloader is not able to detect them to download. This issue started recently and our engineering team is investigating this issue. We will send you an email as soon as we have an update.
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  RN Support

  • 2018年09月07日 19:33

  To resolve your download issue, please follow the instructions from the below link.

  https://customer.real.com/hc/en-us/articles/204040013-Uninstall-and-reinstall-RealPlayer-on-Windows

  If the issue persists, please let us know.

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  null null

  • 2018年09月07日 19:50

  treid that removed completly, reinstalled , download, reinstall exactly same problem.download button is there on all browsers, blue. Hover over it it drops down click to download , this video is not available on this web address

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  RN Support

  • 2018年09月07日 19:56

  We've sent you an email. We'll take it from there.

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  K B

  • 2018年09月08日 03:07

  I am also having the same problem uninstalled and reinstalled doing the same thing

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  null null

  • 2018年09月08日 04:00

  Discovered it is all music videos across all browsers chrome ie 11 firefox edge , even on other downloaders same issue , must be you tube,

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  K B

  • 2018年09月08日 05:11

  Is there a fix yet

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  null null

  • 2018年09月08日 11:48

  as yet no, but i have had one of there tech guys , try and fix it they are coming up with the same issue on there tests

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  K B

  • 2018年09月08日 14:35

  I appreciate you getting back with me.
  it's nice to know I'm not alone on this.
  I haven't heard anything from real cs people yet
  Thanks for your time

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