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CAN NOT DOWN LOAD VIDEO

HAVING PROBLEMS DOWNLOADING MUSIC VIDEOS.

Raymond Coello

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We have a known issue with certain videos where Downloader is not able to detect them to download. This issue started recently and our engineering team is investigating this issue. We will send you an email as soon as we have an update.

Real CS 0 票
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I could download when I had it for free and now that I subscribed for the product I can not get the service. Please let me know when the issue is resolve. Hopefully is soon since my credit card. was
charged.

Raymond Coello 0 票
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I can't do the work I need with your service technical difficulties.Pls fix this issue asap or give me a refund.Thanks.

Ben Alcober 0 票
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Ben,

We have noticed that YouTube has made some changes on their end and that is why RealDownloader is unable to download any music videos. We are working on resolving this.

We will email you as soon as the issue is resolved.

Real CS 0 票
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your fixed doesn't work 

try it for 3 times and still no good

Rich Westwood 0 票
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Rich,

Can you please do the following and let us know the version of videodl.exe

1. Open C:\Program Files (x86)\Real\RealPlayer (Folder)

2. Look for a file named videodl.exe and right click the file

3. Click the Details tab and let us know the Product version

Please note: If the version is not 2019.01.17, it means that the previously mentioned instructions were followed correctly or something didn't work right. In any case, can you please confirm?

Can you also go to C:\ProgramData\Real\RealUpgrade and let us know all the files and folders you see there? If possible, can you attach the file named RealUpgrade_18_1.xml and send it back to us, please?

Real CS 0 票
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